We’re always here for you. On the rare occasion something goes awry, our trusted customer service team is happy to offer a solution!.

For all domestic orders, if an item is missing, damaged or you are not satisfied with it, you may visit our Online Service Center to request a refund or replacement item within 60 days of your purchase.

We will update you as soon as your request has been processed or contact you by email if any additional information is required to process your request. In certain situations, descriptions and/or photos may be required.

  • Note that any request for a refund or replacement may be subject to review by our Customer Service team; completing the submission process is not a guarantee that it will be approved.
  • Replacements are subject to availability and will be shipped at no additional cost.
  • Refunds are issued to your original payment method for the purchase price of the item. If any promo codes were applied to the order or if the item was purchased on sale, you'll be refunded the amount that you paid after any applied discounts. Please allow 7 business days for the refund to reflect in your account, depending on your financial institution.
  • Shipping is only refundable for missing, unopened or damaged items
  • To be eligible for refund or replacement, the request must be made within 60 days of purchase.

Do you accept returns?

We do not accept returns due to the current Covid-19 Pandemic. We have this policy in an effort to protect the safety of our employees, save you the hassle of re-packing/shipping items and to reduce the environmental impact of shipping the same item multiple times. We recommend checking product packaging, details and reviews of an item before purchase.

If you are not satisfied with an unopened, undamaged item, we encourage you to pass it along to someone who may be interested in it or donate it to an appropriate person or organization, after submitting your request for a refund.

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